Welcome to Sabbath Mood Homeschool! We are committed to providing you with high-quality digital products that enhance your homeschooling experience. To ensure a smooth and transparent process, please review our refund policy below:
Refund Eligibility
Due to the nature of digital products, all sales are final. Once a digital product has been purchased and downloaded, we are unable to offer refunds. However, we understand that exceptional circumstances may arise, and we are here to assist you.
Exceptional Circumstances
Refunds may be considered under the following conditions:
- Duplicate Purchases: If you accidentally purchase the same product more than once, we will gladly refund the duplicate purchase.
- Technical Issues: If you encounter technical difficulties that prevent you from accessing or using the product, and our support team is unable to resolve the issue, a refund may be issued.
Refund Request Process
To request a refund under the exceptional circumstances mentioned above, please follow these steps:
- Contact Us: Reach out to our customer support team from here within 14 days of your purchase. Please include your order number, the product name, and a detailed description of the issue.
- Assessment: Our team will review your request and may ask for additional information or screenshots to better understand the problem.
- Resolution: If your request meets the criteria for a refund, we will process the refund within 7-10 business days. You will receive a confirmation email once the refund has been issued.
Non-Refundable Situations
Refunds will not be issued for the following:
- Change of mind after purchase
- Failure to download the product within the download period
- Inability to use the product due to lack of knowledge or skills
- Accidental purchase of the wrong product
Support and Assistance
Our goal is to ensure your satisfaction with our products. If you encounter any issues or have questions, please contact our customer support team here. We are here to help you resolve any problems and make the most of your purchase.
Thank you for choosing Sabbath Mood Homeschool. We appreciate your understanding and support.